You monopolize the services you provide which allows you to set the bar at whatever you want. Are we all made of money? Do we all want our money to go to a money hungry monopoly? Not to mention dealing with Rogers if they make a mistake is always the most painful thing you have to do in life. Not to mention their lack of customer service.
Also I age with Howdy Dowdy if some many people are complaining something is wrong. Rogers cant ignore it forever. They cant even provide stable service on the campus of UWO from 11am til 5pm you will have an 80-85% failure in sending texts, making/getting calls, and dont even think of browsing the web. I have been a Rogers customer since I have turned 18 and I have had nothing but problems, they are a huge company that walks all over their customers. I am sure you would have a lot less "hand outs" if people had somewhere else to go.