Well ... this is not a complaint but more just something to put up against rogers...

My roomate works for Rogers and has just vented to me a bunch of shit that goes down at rogers..

1) Every rogers rep receives about 50 emails a day containing updates,price changes, policy changes etc etc etc ... They are given NO time to read these emails unless they want to use their "bathroom break" time to do this.... would you use up YOUR time to read their dumb updates? ...NO

2) They have a database with all the information about product prices , inventory etc etc... same as above...updates every day and NEVER any time given to read it except your own "personal" time (which by the way counts against your employee stats and prevents or makes it harder for you to get a bonus)

3) Somewhere amongst all this employees are given the slogan "Doing what matters"... how the fuck can you do what matters if as an employee you are misinformed, not by choice but forced!

In a nutshell this is their philosophy:

1)Do what matters, but dont read your updates (unless the customer is on hold while you scour through the systems to find an answer to their question)

2)Respect the time limit given to you for every call, once you hit that limit (ie: 5 mins, 7mins etc etc) try your hardest to end the call because there are hundreds (yes, on most days hundreds) of customers in the queue waiting to speak with you.

3)If you dont know the answer to a question, please, invent one!

Blah... i used to work there and am glad I dont anymore... losers.