There is a way. We can get a better deal for the iPhone in Canada. Don't let Rogers exploit the people with it's unfair deals.
Contact the Commissioner for Complaints for Telecommunications Services about your complaint.STEPS:Know your rightsTo make sure you know your rights, check the Terms of Service for your major telephone company. The CRTC approves these terms. You can find these terms in the front pages of your telephone book. They include:Contact your telephone companyIf you have a complaint about your telephone service, the first step is to call your telephone company directly, and tell them your issue. (See my last post on making complaints effectively: http://www.ruinediphone.com/read/7646-important_how_to_file_complaints_against_rogers-1.html) Many complaints can be resolved at this stage. If this doesn’t solve your problem, contact the telephone company again, in writing.If you’re still not satisfied, there are two optionsDepending on who your service provider is, you can take your complaint to the next level through:CONTACT BOTH THE CRTC & THE CCTS
Contact the CCTSemail: info@ccts-cprst.camail: P.O. Box 81088, Ottawa, Ontario K1P 1B1fax: 1-877-782-2924toll free telephone: 1-888-221-1687toll free TTY: 711 or 1-800-855-0511 (voice)
Contact the CRTC with your complaintIf your telephone company isn’t a member of the CCTS and your service is regulated by the CRTC, you can contact the CRTC with a complaint.on-line form: Complaints and inquiries
mail: Secretary General, CRTC, Ottawa, Ontario K1A 0N2fax: 819-994-0218toll free telephone: 1-877-249-CRTC (2782)toll free TTY: 1-877-909-CRTC (2782)If you register a complaint by phone, you may also need to send a written version to make sure the CRTC has all the relevant information.Information you should include in your complaintMake sure you include the following:name of the subscriber as it appears on the bill, and any telephone number(s) related to your complaintsubscriber’s telephone number, email, or postal address as contact informationa brief description of the problem and/or your concernsin some cases, copies of billing informationthe name of your service providerAnonymous complaintsThe CRTC doesn’t follow up on anonymous complaints. Telephone companies have the right to know who makes a complaint, and what the complaint is. They also have the right to respond.
You should feel free to file a complaint with the CRTC, without fear of retaliation from the telephone company.PrivacyThe CRTC sends your complaint, as well as your name, address, and telephone number, to the telephone company so it can investigate and resolve your complaint.
Under relevant legislation, the company must protect the privacy of your personal information.My phone service will be disconnected. What can I do?If your telephone company has given you notice that your service will be disconnected:contact your telephone company to make arrangements that both of you agree onif you’re unable to reach an agreement and your service is still slated for disconnection, call the CRTC at 1-877-249-CRTC (2782)In an emergency, the CRTC can provide an immediate, but temporary, resolution.What happens to a complaint?If your complaint is deemed an emergency, it will be dealt with right away.
For other complaints against regulated companies:the CRTC asks the telephone company to address your concerns.; the company generally has 20 days to respond to you and report back to the CRTCCRTC's Client Services reviews your complaint and the response, and decides whether follow-up action is needed; CRTC staff may:decide that the telephone company's response is satisfactory, with no further actionask for more information from you or the telephone company to determine what, if any, further action is neededrefer your complaint to the CRTC's Telecommunications or Legal Directorates for further investigationThe CRTC may decide to continue with a formal proceeding to resolve issues raised by your complaint. If no further action comes out of the proceeding, the CRTC may not contact you again.How long will it take to hear back from the CRTC?You should receive a response from the CRTC within 10 working days after the CRTC receives the complaint, letting you know that your complaint was received.
The CRTC may then forward your complaint to the telephone company, asking for a response to your concerns, usually within 20 days.
The time it takes to completely resolve a complaint depends on its complexity.What happens if the company does not respond to my complaint?If the company doesn’t respond within three weeks, the CRTC sends a written reminder.
If your complaint alleges that the company infringed the Telecommunications Act, the Terms of Service, or CRTC policies or regulations, CRTC staff will decide if any further process is required and if any regulatory action is warranted.Is there anything else I can do?If you’re not satisfied with the response to a complaint handled by CRTC staff, you can request in writing that the CRTC review the complete file and issue a decision.
Stick to your guns. Don't let Rogers unfair deals exploit you.
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