i was ripped off also. plans on my account i never set up. free service i wasn't getting

This is, im sure, quite redundant. These companies these days have absolute freedom from laws that govern exactly this kind of behavior. I have been a rogers customer since dec/08. During that time, i have records of payments totaling 1,900.00 roughly. I have never missed a payment. Each month, there are payments recorded for the amounts showing on their bills, yet each month i am suspended from service and asked to pay bills upwards of 700 to 800 dollars per month. Each month i call rogers, they dont find their records, and i am left having to pay the balance just to restore service. Believe it or not we have done this three times now where we just paid it, despise knowing that we do not owe it. This is because we have no choice but to keep our service active. We were assuming that rogers would credit our account eventually accordingly. However, they do now. All they do is send another bill with the 700 dollar balance, and then suspend our service again. I have in front of me another bill totaling 560 dollars when our actual bill for this period is only 214. And even that 214 should have been zero given our overpayments and awaited adjustments from Rogers. This companies business practices would certainly have bankrupted any new business as people would never stand for this kind of blatent theft. I truly believe after all we have been through with Rogers, this is a deliberate act in misleading their clients, making billing more confusing in order to literally steal more money from their customers. I am outraged and amazed at how little recourse there is for customers of this ridiculous company. Clearly, i am not alone in this struggle.

In June 2009 I wanted the HTC Dream and as soon as it came available I ordered it. I had it for two weeks and noticed battery issues. Customer Service sudjested I look for a battery and they would compensation.  I could not find a battery so I was told to send it back. 
They sent me another Dream with even a worst battery issue and sent that one back, as I was instructed.  They then canceled my phone service. I asked for a refund but was told I sorry its been more than 30 days, okay so give me me back the phone, nope sorry can't do that, okay so take the price of the phone $299.00 sorry nope you got to pay for the phone, I don't have the phone sorry you have pay for the phone and your bill.  I think there is something wrong here. 

I have been Charged 3-4 times over billed.   He extent of over billing is such that, an ordinary person in Developing Country can get a small house built for himself and live there for-ever. May be his children can also live with that money.   First time it happened like that I have a 10 buddy calling Plan with them, (In which they allow unlimited calling between them)  One such buddy that had on my list, someone at Rogers delebrately changed one digit in that like :--  687- 834- ____., instead of this no they Put in the No like :--  647-832 _ ___.   It was wrong impression of one Digit and I kept on getting the bills like 400$ and 550$ a month instead of my regular bills like 50$ or 52$.   It was a long story that i kept on getting bills in the coming months as well. It was a long fought battle that I could get that mistake rectified by them. But still my missories do not stop there, I keep on getting over billing, although not to that extent but to some smaller denominations.   I don’t understand why a company of such a large bace shall keep on cheating people like this.   Had i had made a payment arrangement from my Credit Card. This would have been a doomed situation for me. No one would have ever returned my money from Rogers after i Could detect that. Even got would have refused if this would have been continued for a period of 6-7 months.   The over billing does not stop there it keeps on coming every month.   This is a big problem in Canada where i think no Telecom Regulatory Body, (Even if it is there it is not Effective for Sure.) So people like me have no voice against this injustice,   Pamninder Nagpal905 216 1339

My wife and myself have also suffered this blatant theft from rogers. Both each of us on our own and then with each other. So a total of 3 times What really gets my goat is I wish I  had recorded the intital person.  I spoke to about setting up the services, I did my research and knew what we needed for cable, phone, internet, and cell. and I asked how much on your "one bill" plan and was quoted 98.00+ any channels you decide to add. Our first bill was over $700.  We went thru every recourse, contacted everyone whom we should and then could think of about it. And yet never had one response from anyone. And as anyone that has had to call knows they. Make it as confusing and frustrateing as they can. And giving the "lowest" and I mean lower than a snakes belly type low customer / tech support/ repair service.. It is no wonder the calls only end in utter frustration. And most of the time we were clients the service did not work properly, and we never did see a contract of any kind.  In the end it was over 75 phone calls to rogers, 30 to other agencies/persons, 75 emails, and 6 registered letters. just to let you know and NO this IS NOT an exegeration.

Eventually we cancelled our services and told them to take it to small claims court. And were of course dinged the 900 dollar cell phone early policy cancellation fee not to mention the costs for cable, phone and internet as well.  As they have little recourse against us as were both disabled and live on fixed (non-garnishable) incomes and our credit score is non existant, . In total now our bill to them is well over $3000. 85% of that being false or overinflated charges. We are now seriously considering bankruptcy to clear this debt.

Eventually we just refused to pay. I know this is no recourse for alot of people. But we cannot afford legal repersentation. So small claims is not an option for us and we will just deal with it in the bankruptcy.

These people have no moral fiber, no sense of fair buisness practice. And are breaking so many laws it's not funny. But they get away with it. 

I have been with Rogers for almost three yrs and decided to renew my contract on December 12/2009. I changed from single plan to family for what I was told the same price but I had to call to have everything done by January 4th/2010. Nobody took my call. They are now billing me on six different statements and I believe three different accounts. Can you please find a way to have this problem corrected.