HI,

 I called Rogers to disconnect my service(Cable and internet) but they gave me a offer which he said is valid for a year and when i want to disconnect it now they are saying i am in contract for 2 years and early cancellation fee is 300$ otherwise i need to pay them back whatever i saved. They are not ready to accept the fact that they cheated me and never informed me about the contract.

hey I have rodgers phone and they keep on over charging me. they are charging me for services i dont even have on my cell phone and services i didnt even use. they keep on sending me outrages bills . they have cut off my service and they say i am over my credit limit although i go on their website and it says i still have 425.00$ in credit left. i asked to change my bill and they said they couldnt until i pay them. and i said i am not going to pay them for the things i dont have on my phone. They disconected my service and i phoned them up and said i have a very sick doughter in the hospital and i need my service connected agin. they said they couldnt until i pay my bill. then the guy starts yelling at me and i ask to talk to his manager or boss and he put me on hold after 20 mins he comes back on the phone and says his boss will not talk to me because my cell phone bill is not paid. I am outraged and amazed at how little recourse there is for customers of this ridiculous company. Clearly, i am not alone in this struggle.i am suprised how mutch they steal from their customers they are one of the worst con artists out theur

I recently switched my land line from Bell Canada to Rogers on the premise that I was told by the Rogers sales rep that my rogers to rogers calls from the land line are free regardless of the location (meaning all long distance calls). The first bill I received, showed charges for the calls I made to Ottawa (to a Rogers cell phone) from the land line (Toronto). I called Rogers and they offered opologies and made adjustments to the bill. My second bill arrived just a few days ago and I noticed a charge on my bill again for long distance usage. I called again but only time, I was told that Rogers had decided to pull the plug on the offering and no longer provides that service. This without ever notifying their customers. I am so upset with Rogers for false advertising, luring customers in with lies. I have decided to switch back to Bell. At least they don’t cheat their customers like this. I wonder how much longer this organization can survive with this kind of conduct. And this is not the only time I have caught them with cheating. They make errors on their bills all the time and if you don’t look them carefully you will be paying for their mistakes. If anyone knows of place where I can place an official complaint, please let me know. Thx!

I signed up for their student Cable service while I was in res. It was fine for the first year(I was ont  4th floor at the time) and I was able to put it on hold for the summer while I wasn't using it and reactivated it when school started. However, I am in a different room and floor this year- the 9th floor to be exact(which is also the top floor of the dorms). They told me that, since that room hadn't been service before, they would send someone out to make sur it worked. The person never showed up for the appointment. Why? because apparently, although the service the other floors, they do not, for whatever strange reason, provide cable service to the 9th floor. Internet and wireless fine, but cable, nope. Did they phone me to tell me that someone wasn't coming out? NO. Did they phone me to tell me that the floor I'm on doesn't get service? NO. So now, I'm out of cable for the next 8 months (save when I'm at home on weekends) and no one there had the decency to phone me and tell me this. I stayed in my dorm all day waiting for someone to show up when I could have been out getting exercise and wandering around the arboretum because it's actually a decent day for once.
Seriously, what the hell? If you're providing to a dorm, why aren't you providing to ALL the floors?
At least the guy I talked to on the other end was nice about it. Even HE didn't know why they didn't service that floor and put in an inquiry about it. So in the next few days I should be hearing from them with an answer. I hope.

ROGERS COMMUNICATIONS HAS PRERECORDED MESSAGES OFFERING HOME PHONE FOR $16.95/MONTH YET WHEN I ENQUIRED ABOUT THE RATE I WAS INFORMED I WAS NOT PERMITTED TO OBTAIN THE SERVICE... AND HAVING TO PAY MORE ...FALSE ADVERTISING/BAIT & SWITCH

Beware of Rogers promotions!!! They offer promotions on products and devices they cannot offer and when they have the device available in stores, they NO LONGER OFFER THE PROMOTION!!!!!!!!!!!!!!!!!!!!! ONE UNSATISFIED CUSTOMER