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Changed payment due date?
Nickname: Kelly Date: 11/26/08 16:30
My fiance's phone is with Rogers, and when he dislocated his hip and shattered his pelvis and was bed-ridden, I went to pay the bills for him at the mall kiosk and had an awful time. Then I was made an authorized user but when they phone saying how much he owed, they wouldn't let me talk to the rep.. they wanted to talk to him. And they changed his payment due date from the end of the month to the beginning but never told him until it was overdue. And then he wanted to reduce his bill and asked for some services removed. That was awhile ago, a few months back, and then he called last night to see why it was so expensive still and found out those services were never removed when he had asked for them to be. Poor Taste?

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Nickname: JP Date: 12/11/08 0:07
I'm sorry to hear about your fiance I hope he's doing better. One thing you may not know though is that the people the reps call "DIG" (dealer information group) do not talk to customers at all. Its not that the rep didn't want you talking to them, the rep just knows that they will never talk to customers directly because thats not their job they are for employees to call to look into accts. As for your services and due date being changed you should call rogers customer care and ask to talk to retention they can fix it for you its obviously their mistake and retention is very receptive to dealing with issues like that.
	Poor Taste?

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