Last Friday I called up Rogers I was having a problem getting my wireless bill from Rogers' site. I also asked the rep a few questions about the iPhone and ended up buying one (I thought). I was assured that the one I wanted (black, 16 meg) was in stock and it would be delivered by this coming Friday. I made the person on the other end of the line repeat my order once or twice to make sure he had gotten it right.

I'm not going to be around a lot this week so today I called Rogers to see if I could get a tracking number so I could try to arrange to be around when UPS delivers my phone. I was told that there was a 30-minute wait for the tracking department, but the rep who took my call could get the info and call me back.

A couple of hours later, not having heard anything, I called to ask what was up. The person who took that call said, yes, my rate plan had been changed as I asked to the new 6 gig plan and a new voice plan, but no, there was no order on my account for the iPhone, "would I like to be put through to the department that handles the iPhone?" Duh.

I then got someone who confirmed that, not only was there no order on my account for an iPhone, but they are now out of stock.  It took me a while and a couple of calls to get my voice and data rate plan back to exactly the way it was before last Friday. (I can hardly wait to see what bloody Rogers does with my next bill.)

I'm too angry with Rogers to try again to get an iPhone after that experience. I'm not sure if I'm going to be able to calm down enough to continue with Rogers, let alone try again for an iPhone. I guess I'll wait until the Samsung Instinct comes out and take a look at that. If it's worthwhile, I may bid a not so fond farewell to Rogers.

Rogers sucks! Thanks for letting me vent.