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Nickname: Dwight Dubowits Date: 7/11/08 11:59
I just finished cancelling my Fido account over their refusal to sell me an i-phone. Last Feb my City Fido contract was up. When the rep called, he offered me a new phone if I renewed. I said I believed Fido/Rogers would be getting the I-Phone soon and I would wait until then to sign a new contract. The rep assured me if I renewed now (Feb) I would be able to get the I-phone if and when it became available and I would be able to upgrade to any required data plan at that time. Well, here we are and now Fido is telling me I have to wait until my 2 year contract expires before I can get an I-Phone. Basically, they lied, and I've been tricked into a contract I didn't want. I told the supervisor that I would rather pay the $200 cancellation fee. In short, I told him, I was willing to upgrade to a 3 year contract @ $100 per month (that's $3,600 for them) or I would pay $200 and cancel my contract. They wouldn't budge, and now Fido has lost $3400. I may not be the brightest light on the Christmas tree, but is that not poor business management? Poor Taste?

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Comments

Nickname: Kevin
Date: 7/11/08 12:02

Congratulations Dwight !

I canceled the day they announced their iPhone packages.

Poor Taste?

Nickname: ex fido guy
Date: 7/11/08 13:26

the rep from last february should not have told you that. they had no idea if/when iphone would be in canada at that point. you can, or you could have, renewed once there is

Poor Taste?

Nickname: ex fido guy
Date: 7/11/08 13:31

...less than 180 days left in the contract.

side note- fido loses money on those unlimited calling city fido plans. if you made a lot (A LOT) of calls when you had it, you probably cost them more than the $45/month you were paying.

Poor Taste?

Nickname: Leo
Date: 7/11/08 14:32

He had 1.5 year on contract left... ;)

S2S Note: side note- fido loses money on those unlimited calling city fido plans. if you made a lot (A LOT) of calls when you had it, you probably cost them more than the $45/month you were paying.

Don't tell that, how one person calling more cost them more? Generally the invest in infrastructure, to have more capacity, but one persone could not make any difference. Do they(Fido) pay some one per minute you talk? No. This is not correct statement.

Poor Taste?

Nickname: Dwight
Date: 7/11/08 14:37

ex fido guy, you're right. They are losing money on the City Fido packages, or at least they are not making as much as they could on other plans. So why wouldn't they want me to upgrade to a 3-year plan that would make them more money. These guys are idiots.

Poor Taste?

Nickname: noiphoneformeguy
Date: 7/11/08 15:52

I always ALWAYS record my phone calls with rogers or any customer serivce rep. I ask them right away for the client serivce number of the person I'm speaking with (which usually wakes them up).

I found this useful last time when getting a cellphone account for my gf. The agent promised me a discounted rateplan and I made him list out all the conditions and price.

When I called back to confirm the details of the account after getting the phone I got the "oh it wasn't avtivated to that rate plan" I simply said "well he told me to call back in and confirm, I have it recorded... would you like to hear it?... he then said "oh ok well we can make the change to the account right now".

Yeah... how you like them apples.

Poor Taste?

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