I have been a Rogers’s customer for over 14 years and I am now ready to go elsewhere for my cell phone(s). My reason is a bit different...

After paying Rogers 30K-$40,000.00 over these many years for service I was told I am also expected to sign a new 3 year contract and start from scratch just like any newbie off the street would do. This is an absolute insult from Rogers and I am very upset to say the least!

When it comes to the Rogers monopoly the new data rates are a total disgrace (as always with both Rogers and Canada). Thankfully the Canadian government seems to be finally waking up to the fact that a monopoly is no good for price to the consumer ( see also ICBC insurance monopoly = higher rates for BC residences).  Anyhow, next year the Rogers monopoly will finally be gone and I along with thousands of former Rogers’s customers will be with another service provider with (hopefully) an new iphone.

Ted Rogers, you have never understood how your bread was buttered...BY THE PEOPLE! (the long term customers you will now finally have lost) !!!

Total Cretins!

Dave,

I am sorry that the Rogers Hardware Upgrade procedure was not properly outlined to you. Your new phone pricing is based on revenue you have spent with Rogers since the last time you got a new phone. So, although you have spend ALOT over the past 14 years, only the past year or two is what determines your pricing. If you are eligable for pricing which is the same as a new customer, then you just havent accumulated enough revenue to bump you into the next teir. The top tier is achieved once you spend $2500 and it give you $25 off the price of the phone, and also waives the $35 administration fee.

Hopefully this will better help you understand that Rogers was trying to treat you unfairly - there is a method to their madness.

EDIT:

Hopefully this will better help you understand that Rogers was NOT trying to treat you unfairly - there is a method to their madness.