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Where do you ppl get ur info?
Nickname: Brooke Date: 7/11/08 4:29
I figured I would humour myself and take a look at this site. I am a Rogers employee, in fact a manager in the customer service department who has been bombarded with calls for months about the iphone. With that being said i can assure all Rogers employees who will be handling iphone inquiries have training, more training than the people who take all the time to post things that are just absurd. 1. iphone not being sold without 3 year commitment? Rogers has a contractual obligation with Apple to NOT sell the phone without commitment as APPLE does not want THEIR product sold outright to be unlocked and sold on grey market. 2. Data plans? When the iphone 2G was released the average iphone user used 100mb of data a month. Rogers decided to NOT make their customers pay for somethig they were not going to use. 3. Hardware upgraded vs. New activations? Iphones will be sold on a first come fisrt serve basis, standard upgrade policies will remain, if you have had an upgrade in the past 12 months you will not be eligible within 12 months for another upgrade. Lastly if you just going to bitch and moan about the prices, don't buy it, there are several other options for phones and providers. Poor Taste?

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Comments

Nickname: Mike
Date: 7/11/08 6:50

Exactly. I really don't understand why people are complaining about not having unlimited data. Get a life and stop watching youtube videos all day.

Poor Taste?

Nickname: Tools
Date: 7/11/08 7:08

I'll reply to your average comment with more averages...

1. Rogers' 3 year contract makes Canada the ONLY country where the iPhone was introduced to have such a ridiculously long contract. You'd have to be an iDiot to sign away part of your life like that.

2. The average consumer doesn't want to worry about data usage, full stop.

3. At these rates, I sincerely hope Rogers doesn't sell a single iPhone. You have to wonder if that wasn't the plan all along, the iPhone was introduced over a year ago!

Lastly, with an attitude like that if you truly are a Rogers employee, you can all have intercourse with yourselves. You're obviously an interbred offspring.

Poor Taste?

Nickname: concoy
Date: 7/11/08 8:27

Ok..since your a Rogers employee, why is it that whenever i phone Rogers customer service they tell one thing and when i go to a Rogers store, they tell me another thing? Also, why didn't they mention that the price of $199 is only for new sign-up and anot for existing customers? I go to the store yesterday and they tell me that if i want a hardware upgrade i had to pay $349 for it..i think that is ridiculous. I've been a Rogers customer for over 10 years and it's not just my cell, i have my cable and internet account with them as well. You would think Rogers would give loyal long time customers a better deal...i guess not....i guess that's why a lot of the people i know are switching to other companies.

Poor Taste?

Nickname: iPhone
Date: 7/11/08 8:31

LOL.

Apparently we need higher price. iPhone is probably sold out by now. Have you turned on the TV? LOOK AT THE LINE UP!

We need higher price so people who could afford can get one.

Poor Taste?

Nickname: Neal
Date: 7/11/08 9:28

Are you serious? You may be a "manager in the customer service department". But you are sadly misinformed.

1. Apple does not care whether the phone is unlocked other than it damages the contract they have with AT&T and Rogers. This is where they make money. The three year contract has nothing to do with them as it ONLY benefits the telecom not Apple. Apple wants people downloading songs and apps from iTunes. They do not care if you use the phone aspect.

2. 2G and 3G are lightyears away from each other. The data possiblilities opened by 3G mean it will be an exponential shift in size. As more bandwidth is available more applications will be created that need MORE bandwidth. Someone purporting to work in customer service should understand this... Though I guess you are not as technical as you think. Would explain Rogers' HORRENDOUS service record.

3. Agreed, this is misinformation. But is of such little consequence for most people.

The simple fact is Rogers (and the other Canadian telcos - as they are only one of the criminal parties) is commiting the worst in monopolistic pricing mistakes and it will cost them in the long run. If/when the Canadian market opens up to more competition, they will be killed.

I personally, cannot wait for that day to come. And as to your comment avbout if you don't like the prices, don't buy it? I don't and I won't. I hope others "bitching and moaning" will do the same. Though I love the fact that someone who claims to work in customer support has no interest in actually supporting the customer. Very ironic and totally Rogers.

Poor Taste?

Nickname: Vishal Malik
Date: 7/11/08 9:38

Brooke:

"Rogers has a contractual obligation with Apple to NOT sell the phone without commitment as APPLE does not want THEIR product sold outright to be unlocked and sold on grey market."

If this is so, why is it that Apple has allowed iPhone to be sold without a contract in Australia, Belgium and later in the USA?

Also, even with a contract, there is 1-year contract and a 2-year contract, like everywhere else in the world. Why outright 3 years?

Looking forward to your reply.

Poor Taste?

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