Roger's iPhone Rant & Boycott -1

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Roger's iPhone Rant & Boycott
Nickname: SamuraiBG Date: 7/08/08 12:55
As a current Cantel/Rogers/AT&T Customer for 10+ years I have noticed a number of things... I know a lot of people would switch to an attractive iPhone Plan, over using another wireless carrier or upgrade their current plan. After this current P.R. SNAFU I know a lot of customers who are thinking of switching to spite Rogers, and a lot more who will wait on the fence because the current iPhone plans are "Underwhelming" to say the least... Although Rogers Plans are slightly better than the competitions rates this is by NO means a GOOD deal. Being the least sucky of the 3 major wireless carriers that just happen to suck slightly more than you. doesn't mean you're a winner. Now, if Rogers would have an unlimited data with high voice minutes 600+ minutes and the features that you need (CallerID, VisualVoicemail etc.) included for a reasonable price, imagine how many iphone and or packages they could sign up for say $80-100/ month for 2 years. I'd even pay full price for an iPhone for a good rate plan. There is no way in the world I am going to pay $100(iPhonePack 600 voice/1Gb Data) + $20Value Pack + $9 Early Evening 5pm (9pm is NightTime in may peoples eyes) + $6.95 S.A. Fee = $142.75/Month as a Minimum. Outrageous. I won't be standing in line for an iPhone on July 11th at those rates. (Listen to the crickets) People want to feel good about making a big purchase and this offering currently wouldn't make anyone feel good. Just look at all the signatures on this petition. 44,000 and counting say at $100 a month for an average price for a Good Deal Plan and lets include the $6.95 system access fee, works out to $4,705,800 a month? Now I know that a LOT of people who pay 60+/Month are annoyed at the fact they have to pay a system access fee, but thats a different issue maybe waive it for the iPhone bundle users to sweeten the deal. The iPhone isn't going to be for users who cant afford $20/month for a phone. it's going to be for users who want to use it instead of carrying 4 devices around, or a laptop. It's not for light use users or the casual wireless user... Such users are not going to be on a $20/Month Plan. C'mon don't you know the users who wants this? (Oh yeah I forgot...) Maybe having a couple hundred thousand customers on a plan such as this for a 2 years would still be lucrative in growing the customer base as well as company coffers. After all you are in business to make money, let's not pretend, but you can make even more money with happy customers and good word of mouth. After 2 years most customers want an new phone as well. 3 years is pushing it... i know over a dozen people that would switch their plans phones and carriers for an iphone and decent rate plan which includes unlimited data. I think that Corporate Canada would also be very interested in such plans and would have thousands more accounts to come over with unlimited data etc. Having to be embarassed to be associated with a wireless Carrier because of it lack of insight on it's business practices and customer satisfaction, isn't a good thing. Treating customers right and offering good value, as opposed to less sucky value plans that nickel and dimeing it's customers to death would do well for Rogers to grow it's customer base, and loyalty. Look into the Customer Service Rating of a certain bank that will remained unnamed that happens to have a green and white logo, that had a bad customer service rating and turned it around by treating it's employees and it's customers right. and is now currently #1 with high marks ranked internally and externally with high marks, not just marks marginally better then the competition. The other 3 banks say they're "One of the leading banks" well when you're talking 1 of 4 Major banks in the country, (and you're NOT N umber One) is kind of a joke. They "Get it" Maybe it's time for Rogers too. I think it's time for Rogers to Lead the way not just be the best of the worst. Then Rogers can truly be proud to have the best plans, Customer Serivce, phones, and network in the country. Wouldn't it be great if you saw someone say "Holy $*t, Look at this iPhone plan" and mean it in a GOOD way... All I can say is "Good Luck With That....." I plan to boycott Rogers launch on Friday and Urge all others to do so. If all iPhone buyers boycott Rogers on Friday it will definitely Hurt them. They will then take notice and will have to do some changes in order to make it's potential iPhone Customers Happy. If there are truly at least 49,000 people like on http://www.ruinediphone.com that plan to buy an iPhone, and they boycott Rogers they Will have no choice but to take notice. It's like a strike, if everyone stands together it may invoke change. If most cross the line, well then they get their way and everyone caves. And the consumer loses yet again. I say boycott rogers and let them know why you aren't buying the iPhone... If Rogers doesn't know why iPhones aren't selling it's not going to help the cause. "Of course, the whole point of a Doomsday Machine is lost, if you keep* it a secret! Why didn't you tell the world, EH?" -- Dr. Strangelove Poor Taste?

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Comments

Nickname: Frank Mussche Date: 7/08/08 13:06
Please don't for get that "FIDO" is part of this issue also, it should say! "The Roger's & Fido iPhone Rant & Boycott"
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Nickname: Frank Mussche Date: 7/08/08 13:06
Please don't for get that "FIDO" is part of this issue also, it should say! "The Roger's & Fido iPhone Rant & Boycott"
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Nickname: Jean Chantal Date: 7/08/08 14:28
Je trouve dommage que Rogers offre des prix aussi exorbitants grâce à leur exclusivité du iPhone. J'espère que cette pétition fera réfléchir Rogers, et qui commenceront à offrir des prix plus abordables.
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Nickname: dave Lawerance Date: 7/08/08 14:32
Rogers is cutting their own throat,and it is about time that Canadians stand up and demand good service at decent rates with NO lies to sales pitch. All the rogers stores want from you is your money forget about service or quality. I want an I phone, but i will wait until version 56 before i buy anything from Rogers.
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Nickname: christina Date: 7/08/08 15:00
You say that that is the "minimum" price per month ($142.75) but thats if you get the $100/month plan. There is a $60/month plan, that would be the "minimum". Also, if you ad the $20 Value Pack, it INCLUDES 6pm evenings. So really, the minimum would be: $60 (voice and data) + $20 (value pack) + $6.95 (system access fee) + $0.50 (911 fee) = $87.45 plus tax. HEY! Would you look at that, that's in the price range which you stated was reasonable. My point is, it was unjustified for you to state that it would cost a customer $150/month minimum to run an iphone - thats very false as I have proven above. Maybe you need more daytime minutes, or more data, then yes you will need a bigger plan. Also, i don't know if you are aware but you CAN customize your own iphone plan. For example, if you need alot of voice minutes and not alot of data you can subscribe to a business plan $45/month (for 450 daytime, unlim night and weekends, unlim incoming calls) and add a $30/month data plan (300MB). None the less, dont get an iphone if you cant afford to maintain it.
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Nickname: SamuraiBG Date: 7/08/08 15:28
Well My post is assuming many people will be using the iphone as a phone too. Daytime minutes are usually for a lot of people 300-500 minutes. 150 minutes burns up real quick. Mostly I'm just sick of having to try and have a spreadsheet to try and figure out which plan/combo will give me the most minutes/data for my hard earned buck. Now maybe i'm off base thinking people will use their iphone just to surf, and not to use it during the day when your daytime minutes burn up airtime. then you would be correct that the $60 + $20 + 6.95 SA Fee + $0.50 911Fee = 87.45 x 36 months = 3,148.20 over 3 years and not to mention sundry iphone prices of 199 or 299 depending on model and activation fees. it's still a big purchase and I'm trying to find the best deal. I'm sure everyone else is tired of all of the cell phone companies gouging us canadians. I can afford the iPhone's contract but dislike being dictated to by corporations that think they can do whatever they want because we're just lemmings. Sometimes it's like being in a monty python skit...or kind of like Saturday Night Live Skit with Lily Tomlin as the Phone Lady... "whadda ya gonna do? We're the Phone Company..."
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Nickname: SamuraiBG Date: 7/08/08 15:34
ActualSorry all I didn't mean do not include FIDO because they're just another puppet for Rogers, you would be correct. What I find annoying is the comparisons to Other plans which have unlimited "On-Device" browsing which means if you don't use an approved or "Rogerized" Application you will have to pay through the NOSE for $0.05 / KiloByte if you use any applications that pull or push data.
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Nickname: Ramy Date: 7/08/08 21:16
Shame on you Rogers
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